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June 30, 2017

This article explores innovation in service management: how a corporate philosophy can lead to innovation from the back office to the contact points with the customer. We interview Jean-Raphael Felus, General Manager of the Sheraton Okinawa Sunmarina Resort. We also he...

June 28, 2017

by Karl O’Callaghan, Globis Faculty

Last year, I made the difficult but correct decision to leave my main job in Tokyo and move with my family to a city just outside Himeji in Hyogo Prefecture.

When I tell people about my decision, they usually react in one of two ways:

T...

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