“Responsibility” in the context of communication Communication is an interplay of words in symphony with non-verbal cues that can be defined as the means of sending or receiving information. Sometimes, there is a gap between the messages people believe they have sent and what the other person actually has received. Marketing, for example, is believed to be the message the customer “internalizes” rather than what the company is trying to say. So, then, who is responsible for s

Many of us have grown up thinking that innovation is something special or complicated, something belonging to the realms of advanced technology, science or R&D – a process having something to do with discovering a new moon, making advancements in genomic research or writing the code for the next generation of satellites ready to explore the universe. Japanese popular wisdom, however, has often proven otherwise. Ever since its inauguration in 1964 (just two decades after the e