Design Thinking, A Long Journey to Japan
“The important thing is not to stop questioning. Curiosity has its own reason for existing.” - Albert Einstein As customer tastes diversify, businesses are using design thinking more and more to meet demand. GLOBIS is offering a course on Design Thinking as well. What follows is the first installment in our series on this important topic. Why Design Thinking? Design thinking can be best defined by its holistic and future-looking approach that focuses on user experience. The
Anticipating Guest Expectations at The Ritz-Carlton, Okinawa
Cris Vlad (below, CV) traveled to The Ritz-Carlton, Okinawa to interview Director of Room Mr. Takeshi Hara (TH) and Front Office Assistant Manager Ms. Chiaki Harada (CH) about their service management concepts and how they continue to innovate. CV: Mr. Hara, what is your vision of The Ritz-Carlton, Okinawa future? TH: Simply put, becoming the most coveted luxury golf and spa resort in Japan. CV: Oh, that’s really simply put. While doing so, I believe that you have a strategy
The Essence of Japanese Philosophy and Innovation at Toyota
“Blossom where you are right now.” (今あるその場で花を咲かせなさい)
- Japanese proverb Intrigued about how groundbreaking changes happen, and how organizations can make these changes happen? Zsuzsanna interviewed Professor Tetsuya Kaida, a key architects behind several revolutionary concepts at Toyota Motor Corporation. TK: Tetsuya Kaida
ZSJ: Zsuzsanna Jarfas ZSJ: Professor Kaida, what does innovation mean to you? Is it te
