A recent graduate of Globis MBA and the current Executive Director and Senior Vice President of Digital Communications at JCE Japan Creative Enterprise, Enrique Velez has been living, working and inspiring leaders in Japan through their processes of business innovation and digital transformation. A passionate believer in technology, people and art, Enrique uses both logic and emotion in helping his clients believe in their own selves, their future products and services as wel

Continuing his interviews on innovation in the Japanese service industry, Cris Vlad interviewed Ms. Akiko Katsuki, Head of Customer Relations at the Laguna Garden Hotel in Ginowan, Okinawa, about communicating the spirit of Okinawa to her customers. CV: Cristian Vlad AK: Akiko Katsuki CV: Katsuki-san, you are invested with the extremely exciting mission of re-visiting and transforming customer experience at the Laguna Garden Hotel. What are the main challenges you are confron