A recent graduate of Globis MBA and the current Executive Director and Senior Vice President of Digital Communications at JCE Japan Creative Enterprise, Enrique Velez has been living, working and inspiring leaders in Japan through their processes of business innovation and digital transformation. A passionate believer in technology, people and art, Enrique uses both logic and emotion in helping his clients believe in their own selves, their future products and services as well as the value they create for the society. CV: Enrique, can you tell us how you became interested in Communications? EV: Thank you for asking, Crist. As a matter of fact, I have always been interested in Communications,
Continuing his interviews on innovation in the Japanese service industry, Cris Vlad interviewed Ms. Akiko Katsuki, Head of Customer Relations at the Laguna Garden Hotel in Ginowan, Okinawa, about communicating the spirit of Okinawa to her customers. CV: Cristian Vlad AK: Akiko Katsuki CV: Katsuki-san, you are invested with the extremely exciting mission of re-visiting and transforming customer experience at the Laguna Garden Hotel. What are the main challenges you are confronted with? AK: Thank you, Cristian! My main concern is constantly striking a good balance between customer expectations and customer satisfaction. At Laguna Garden, we like to think of our guests as of our first of kin, p
