Yuto Ogawa (YO) is “nakai” (concierge and total service operator) at Yumeya. Hidden away in a lush of green and tranquility, Yumeya is one of Japan’s most renowned ryokan (traditional inn), located in within the Iwamuro Onsen area (Niigata Prefecture), where repeat visitors come from all over the country to disconnect from busy life and to enjoy refined cuisine, hot springs in a relaxed and homey setting, reminiscent of bygone days. Yuto Ogawa greets every guest with a warm a