Japanese consumers have always been on the front line to embrace new technologies, and digital service experience has been no exception. This article looks into why corporate Japan struggles to catch up with consumers despite robust growth in corporate digital transformation spending. Japanese consumers have been known to be early adopters of technological innovations. In their purchases, they look for convenience, efficiency, and connectedness. Their purchase needs to be mor

Cris Vlad traveled to Chimikeppu Hotel in the middle of Hokkaido to interview a renowned Michelin-star chef who succeeds by choosing "not to compete" (yes, we are as surprised as you.) CV: Masaki, you have had a stellar career in hospitality, living and working in some of the most coveted locations and with some of the most glittering providers of hospitality... The French Laundry in Napa Valley, The Beau-Rivage Palace in Lausanne and Benu in San Francisco, to name just a few