Japanese consumers have always been on the front line to embrace new technologies, and digital service experience has been no exception. This article looks into why corporate Japan struggles to catch up with consumers despite robust growth in corporate digital transformation spending. Japanese consumers have been known to be early adopters of technological innovations. In their purchases, they look for convenience, efficiency, and connectedness. Their purchase needs to be more than a product; it must be a personalized, unique experience. Having said that, these very consumers are served by Japan Inc., known as the “Kings of Hardware” and who don’t seem to see the urge to move on to soft solu
Cris Vlad traveled to Chimikeppu Hotel in the middle of Hokkaido to interview a renowned Michelin-star chef who succeeds by choosing "not to compete" (yes, we are as surprised as you.) CV: Masaki, you have had a stellar career in hospitality, living and working in some of the most coveted locations and with some of the most glittering providers of hospitality... The French Laundry in Napa Valley, The Beau-Rivage Palace in Lausanne and Benu in San Francisco, to name just a few. How come you decided to set up camp on the shore of the Chimikeppu Lake, right in the middle of nowhere in Hokkaido? MW: This is such a tough question, Cristian!... I don’t even know where to start. Long story short, t
