Cris Vlad (below, CV) traveled to The Ritz-Carlton, Okinawa to interview Director of Room Mr. Takeshi Hara (TH) and Front Office...

“Blossom where you are right now.” (今あるその場で花を咲かせなさい) - Japanese proverb Intrigued about how groundbreaking changes happen, and how...

Good people are the essence of good companies, and every company is looking to find and retain good talent. This issue is even more...

Japanese consumers have always been on the front line to embrace new technologies, and digital service experience has been no exception....

Cris Vlad traveled to Chimikeppu Hotel in the middle of Hokkaido to interview a renowned Michelin-star chef who succeeds by choosing "not...

Pantacles (Asia) Consultancy This article builds on my previous post which examined attitudes and awareness about digital transformation...

The Linear Economy - it seemed like the best and most natural idea back in the 1700s. We take resources from nature, modify them to fit...

This article explores innovation in service management: how a corporate philosophy can lead to innovation from the back office to the...

by Karl O’Callaghan, Globis Faculty Last year, I made the difficult but correct decision to leave my main job in Tokyo and move with my...

“Organizations, by their very nature are designed to promote order and routine. They are inhospitable environments for innovation.” (T....